Currently we only offer shipping in New Zealand, we are in the process of expanding this to more countries

We offer free premium shipping on all orders. This includes insurance against loss, theft, or damage during transit.

Once your order has been shipped, you will receive an email with a tracking number. You can track your order via the “Track Your Order” page on our website.

Orders are processed within 1–3 business days. Delivery to New Zealand typically takes 5–10 business days, excluding possible customs or peak-season delays.

Contact us at support@koru-mode.com first. Return items within 30 days in their original condition and packaging.

Let us know within 30 days of delivery with details or photos. We will replace or repair it free of charge.

Yes! Contact us to return your item, then place a new order for the one you want.

If you want to cancel or change your order, contact our customer service as soon as possible. Changes can only be made while the order has not yet been processed.

Enter your discount code in the designated field during checkout. The discount will be automatically applied to your total.

Check our size guide on the product page to find the right size for your body type. If you are unsure, contact us for advice.

Yes, we offer gift cards. Please email us at support@koru-mode.com to request one.

You can sign up for our newsletter by entering your email address in the sign-up field at the bottom of the page. You will receive updates on new products and exclusive offers.

We take your privacy seriously. Read our Privacy Policy to understand how and why we collect, use, and protect your personal information.