Shipping policy

Shipping Policy

What is the delivery time?

Delivery consists of two phases:

1. Processing time
Within 1–3 business days after placing your order, it will be reviewed, approved, and packaged. Your parcel will then be prepared for shipment.

2. Delivery time
New Zealand: 5–10 business days

Shipping is handled by NZ Post.

All delivery times exclude possible customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.

What are the shipping costs?

We offer free premium shipping. This includes insurance in case of theft, loss, or damage to your parcel.

Where is my parcel?

After your order has been shipped, you will receive an email with a tracking number.

You can track your order via the tracking page on our website by clicking “Track Your Order” in the main menu.

For logistical reasons, your order may be shipped in multiple parcels.

My tracking number is not working

It can take up to 5 business days for tracking information to update. If tracking still does not show any information after a few days, please contact our customer service team.